Available
$30.00
What does Backpack (Non-leather) consist of?
Any backpacks that are made with non-leather materials (e.g., Fabric, rubber, mesh, cotton, jute, nylon, polyester, etc.)
Our cleaning area includes:
Deep Cleaning for exteriors, interiors, and handles/straps.
Our deep cleaning service includes:
If you still have a question, please contact us via WhatsApp.
For payment and delivery queries, please check out our FAQ page.
A. Yes, we offer island-wide delivery. However, for Sentosa deliveries there would be additional charges ($26) for the entry.
A. No there is no minimum order amount to qualify for 2-way delivery at a flat fee of $20 or $46 for Sentosa area.
A. We charge $20 for two-way delivery (collection and return).
A. Select the date you want us to come to collect your items before you proceed with completing payment. Upon completing your order on our website, we will collect your items from your address at your requested date for collection.
A. You can opt for contactless delivery. For contactless delivery, please place your items outside of your home – please label it with ‘the kind wash’ so we know which are the right items to collect.
After collecting your items, we will send you a confirmation notification via Whatsapp.
A. Please notify us by latest 10am on your day of collection if you wish to change your collection date and we will do our best to accommodate. In the case of no show without prior notification, we unfortunately will have to charge you an extra $12 for the repeated pick up trip.
A. Please notify us by 10am on your day of collection if you are unable to pass us your items and we will do our best to accommodate. In the case of no show without prior notification, we unfortunately will have to charge you an extra $12 for the repeated pick up trip.
A. If no one is home during delivery, we will place your cleaned items at your doorstep and send you a confirmation notification via email or Whatsapp.
For all other questions, please do not hesitate to contact us via email or whatsapp at +65 8022 3670. Thanks for using the kind wash 🙂
A. Your items will be returned within 3~4 working days after collection. We will send you an update via Whatsapp on the day we are returning your items.
A. If no one is home during your return delivery, we will place your cleaned items it at your doorstep and send you a confirmation via Whatsapp.
The Kind Wash will make every effort to ensure the accuracy and reliability of the service provided. The Kind Wash shall not be responsible or liable for any loss or damage that has been incurred to the customer’s item throughout the duration of the service process.
Our cleaning services are recommended only for hygiene and maintenance purposes. Our cleaning services are targeted at the reduction of stains and will not be able to reverse any damages caused by wear and tear. For the avoidance of doubt, we cannot guarantee any results from the use of our service(s).
As all materials have inherent faults to them, we can only clean as much as the condition of the item allows. Specific expectations and requests by the customer should also be clarified with us before proceeding with the service, however the ability to fulfill these requests are dependent on a case-by-case basis.
Due to the quick turnaround of our service, we keep a strict cancellation policy. We reserve the rights to deny cancellations if you simply changed your mind and no longer want the service after processing the order of payment. However, if the need for cancellation of service arises due to unforeseen circumstances, please notify us within 12 hours after ordering. However, do note that delivery charges ($20 for Singapore and $46 for Sentosa area) are not refundable. This applies even for orders $70 and above with complimentary delivery.
We keep a strict refund policy. We strongly suggest for you to make a final inspection during actual day of collection to determine any defects/damage on the spot. If there is any defect detected upon delivery of your items, please notify us within 12 hours of collection.
As we received items in all conditions for cleaning, we are not responsible for any minor damages that happen in the process of deep cleaning. However, in the event that the item becomes non-functional due to our negligence for which we may accept liability, such liability shall not exceed SGD $100, and provided that the claim is made within twenty-four (24) hours after receipt of the item, and the original receipt must be presented. The item, must be retained by us upon settlement of claim.
The Kind Wash is also not liable for any lost items after we have completed delivery (a photo will be taken as proof of delivery completion). For any questions, please contact us at admin@thekindwash.com.sg
