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Return to shopDelivery Policy
Delivery
A. Yes, we offer island-wide delivery. However, for Sentosa deliveries there would be additional charges ($26) for the entry.
A. No there is no minimum order amount to qualify for 2-way delivery at a flat fee of $20 or $46 for Sentosa area.
A. We charge $20 for two-way delivery (collection and return).
Collection
A. Select the date you want us to come to collect your items before you proceed with completing payment. Upon completing your order on our website, we will collect your items from your address at your requested date for collection.
A. You can opt for contactless delivery. For contactless delivery, please place your items outside of your home – please label it with ‘the kind wash’ so we know which are the right items to collect.
After collecting your items, we will send you a confirmation notification via Whatsapp.
A. Please notify us by latest 10am on your day of collection if you wish to change your collection date and we will do our best to accommodate. In the case of no show without prior notification, we unfortunately will have to charge you an extra $12 for the repeated pick up trip.
No Show
A. Please notify us by 10am on your day of collection if you are unable to pass us your items and we will do our best to accommodate. In the case of no show without prior notification, we unfortunately will have to charge you an extra $12 for the repeated pick up trip.
A. If no one is home during delivery, we will place your cleaned items at your doorstep and send you a confirmation notification via email or Whatsapp.
For all other questions, please do not hesitate to contact us via email or whatsapp at +65 8022 3670. Thanks for using the kind wash 🙂
Return
A. Your items will be returned within 3~4 working days after collection. We will send you an update via Whatsapp on the day we are returning your items.
A. If no one is home during your return delivery, we will place your cleaned items it at your doorstep and send you a confirmation via Whatsapp.