Delivery Policy
Delivery
Q. Is my address eligible for delivery?
A. Yes, we offer island-wide delivery. However, for Sentosa deliveries there would be additional charges.
Q. Is there a minimum order to qualify for delivery?
A. No there is no minimum order amount to qualify for 2-way delivery at a flat fee of $20.
Q. What are the delivery charges?
A. Orders $70 and above can enjoy free delivery. For orders below $70, we charge $20 for two-way delivery (collection and return).
No Show
Q. What happens if I am not home during collection, and I also forgot to leave my items outside?
A. Please notify us by 10am on your day of collection if you are unable to pass us your items and we will do our best to accommodate. In the case of no show without prior notification, we unfortunately will have to charge you an extra $10 for the repeated pick up trip.
Collection
Q. When will my items be collected?
A. Select the date you want us to come to collect your items before you proceed with completing payment. Upon completing your order on our website, we will collect your items from your address at your requested date for collection.
Q. What happens if I'm not home during pick-up?
A. You can opt for contactless delivery. For contactless delivery, please place your items outside of your home – please label it with ‘the kind wash‘ so we know which are the right items to collect.
After collecting your items, we will send you a confirmation notification via Whatsapp.
Q. When failure of collection by customer's mistake happens,
A. Please notify us by latest 10am on your day of collection if you wish to change your collection date and we will do our best to accommodate. In the case of no show without prior notification, we unfortunately will have to charge you an extra $12 for the repeated pick up trip.
Return
Q. When will my items be returned?
A. Your items will be returned within 3~4 working days after collection. We will send you an update via Whatsapp on the day we are returning your items.
Q. What happens if I'm not home during delivery?
A. If no one is home during your return delivery, we will place your cleaned items it at your doorstep and send you a confirmation via Whatsapp.