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Return to shopTerms & Conditions
Terms and Conditions for The Kind Wash
- Booking Confirmation:
- Upon successful payment, customers will receive a booking confirmation via email or text message, including the scheduled date and time for the shoe cleaning service.
- Upon successful payment, customers will receive a booking confirmation via email or text message, including the scheduled date and time for the shoe cleaning service.
- Preparation of Shoes:
- Customers are responsible for removing any valuables, personal items, or loose accessories from their shoes before submitting them for cleaning. The Kind Wash will not be held responsible for any lost or damaged items that were not removed.
- Customers are responsible for removing any valuables, personal items, or loose accessories from their shoes before submitting them for cleaning. The Kind Wash will not be held responsible for any lost or damaged items that were not removed.
- Service Process:
- Our professional staff will inspect the shoes upon receipt to assess the type of material, existing stains, and overall condition.
- Shoes will undergo a thorough cleaning process using industry-standard cleaning agents and equipment.
- We strive to return the shoes in the best possible condition; however, it is important to note that not all stains or damages may be completely removed.
- Quality Check:
- After the cleaning process, shoes will undergo a quality check to ensure that the requested services have been performed to our high standards.
- After the cleaning process, shoes will undergo a quality check to ensure that the requested services have been performed to our high standards.
- Communication During Service:
- In the event of unforeseen issues or challenges during the cleaning process, The Kind Wash will make reasonable efforts to communicate with the customer and seek their input before proceeding with any additional or alternative services.
- In the event of unforeseen issues or challenges during the cleaning process, The Kind Wash will make reasonable efforts to communicate with the customer and seek their input before proceeding with any additional or alternative services.
- Completion and Return:
- Cleaned shoes will be carefully packaged and returned to the customer at the specified location or through the chosen delivery method.
- Customers are advised to inspect their shoes upon receipt and report any concerns within [number of hours/days] of receiving the cleaned shoes.
- Unclaimed Items:
- Shoes that are not claimed within [number of days] of the scheduled return date may be subject to storage fees. The Kind Wash reserves the right to dispose of unclaimed items if not collected within a reasonable period.
- Shoes that are not claimed within [number of days] of the scheduled return date may be subject to storage fees. The Kind Wash reserves the right to dispose of unclaimed items if not collected within a reasonable period.
- Limitations:
- While The Kind Wash employs professional cleaning techniques, some stains or damages may be permanent or may require specialized services beyond the scope of our standard offerings. We do not guarantee the removal of all stains or damages.
- Due to the nature of the deep cleaning process, some items may experience a slight change in texture or feel after cleaning, and removal of stickers.
- Customer Feedback:
- We welcome customer feedback to continuously improve our services. Customers are encouraged to provide feedback through our website, app, or customer service channels.